Thank you for shopping with Cortez Clothing. We are committed to providing a clear, reliable, and straightforward shipping experience for our customers. This Shipping Policy explains how we process, prepare, dispatch, and deliver orders placed through our online store.
Shipping Location
Cortez UK currently ships orders within the United Kingdom.
All orders are shipped to the delivery address provided by the customer during checkout. Please make sure that your shipping details are complete and accurate before placing your order.
We currently do not offer international shipping outside the United Kingdom.
Order Processing
Orders are processed during our regular business hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Orders placed before 5:00 PM on a business day will begin processing according to our standard fulfillment schedule.
Orders placed after the daily cut-off time, on weekends, or on UK public holidays will be processed on the next available business day.
Processing Time
After payment has been successfully received and the order details have been verified, orders typically require:
2–4 Business Days for Processing
During this time, we will:
- Verify your order details.
- Confirm payment authorization.
- Prepare and pack your items.
- Arrange shipment with the selected carrier or courier.
Please note that processing time does not include the shipping transit time after the order has been dispatched.
Shipping & Delivery Time
Transit Time
5–7 Business Days
Once your order has been processed and dispatched, delivery typically takes 5–7 business days, depending on the delivery location and courier.
Estimated Total Delivery Time
7–11 Business Days
This includes:
- Processing Time: 2–4 Business Days
- Transit Time: 5–7 Business Days
Delivery estimates are provided as a guide and may vary due to circumstances outside our control, including:
- Courier delays
- Severe weather conditions
- UK public holidays
- High shipping volumes
- Unexpected transportation issues
- Incorrect or incomplete delivery information
Shipping Charges
Cortezs uk charges a standard flat-rate shipping fee of £10 per order.
Any applicable shipping charges will be displayed during checkout before payment is completed. Customers will be able to review the total order cost, including shipping fees, before placing their order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take approximately 24–48 hours to update after the package has been handed over to the courier.
Customers can use the tracking information provided to monitor the delivery status of their order.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review the following before completing your order:
- Full Name
- Delivery Address
- Postcode
- Apartment, Flat, or Unit Number, where applicable
- Contact Details
Cortezs UK is not responsible for delivery delays, failed deliveries, returned shipments, or additional delivery costs caused by incorrect or incomplete information provided by the customer.
If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible. We will try to assist before the order is dispatched, but changes cannot always be guaranteed.
Delayed Deliveries
We work to ensure that orders are delivered within the estimated delivery timeframe. However, delivery dates are estimates and are not guaranteed because delays may occasionally occur due to circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact our support team.
Our team will review the available shipment information and assist you where possible.
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or the contents are damaged, please contact us as soon as possible.
When contacting us regarding a damaged or missing package, please provide:
- Your Order Number
- Your Name
- A description of the issue
- Photos of the package and/or damaged items, where applicable
We will review the shipment details and work with the relevant delivery provider to determine the appropriate next steps.
Delivery Address & Delivery Attempts
Orders will be delivered to the address provided by the customer during checkout.
The courier may make delivery attempts according to its standard delivery procedures. If a delivery cannot be completed because nobody is available to receive the parcel or the address information is incorrect, the courier may provide instructions for redelivery or collection.
Customers should follow any instructions provided by the courier to avoid unnecessary delivery delays.
Local Pickup & In-Person Shopping
Corteiz UK operates primarily as an online store.
Orders placed through our website are shipped to the delivery address provided during checkout.
Any available collection or in-person service will only apply if it is specifically stated on the website or confirmed by our customer support team.
Business Information
Business Name: Cortez clothing
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Business Email:
support@cortezsuk.com
WhatsApp:
+44 7365 669381
Business Address:
182-184 High Street North,
East Ham, London, E6 2JA,
United Kingdom
Contact Us
If you have any questions regarding shipping, delivery, order tracking, or your order status, please contact us:
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Address: 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom