Returns & Refund Policy
At Corteiz, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this policy.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The return request must be submitted within 30 days of the delivery date.
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The item must be unused, unworn, and in its original condition.
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The product must include all original packaging, tags, and accessories.
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The item must not show signs of use, washing, damage, or alteration.
Returns that do not meet these requirements may be rejected.
How to Request a Return
To request a return, please contact our customer support team:
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Please include the following information:
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Order number
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Customer name
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Reason for return
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Clear photographs of the item, if damaged or defective
Our support team will review your request and provide return instructions if your request is eligible.
Please contact us before sending any item back. Do not send a return without receiving return instructions from our support team.
Return Time Frame
Customers have 30 days from the date of delivery to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund.
Return Shipping
For approved returns, customers are responsible for the return shipping costs unless:
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The item arrived damaged.
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The item is defective.
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The wrong product was received.
Original shipping charges are generally non-refundable, except where a refund is required by applicable law.
Customers should obtain proof of postage when returning an item and keep it until the return has been successfully processed.
Return Inspection Process
Once we receive the returned item, it will be inspected to confirm that it meets our return requirements.
The inspection will check that:
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The item is unused and in its original condition.
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All original tags, packaging, and accessories are included.
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The product has not been worn, washed, damaged, or altered.
Refunds will only be approved after the returned item has been inspected and accepted.
Exchanges
At this time, Corteiz does not offer direct product exchanges.
If you require a different size, colour, or product, you may return the original item if it is eligible under this policy and place a new order separately.
Restocking Fee
Corteiz does not charge a restocking fee for approved returns.
Non-Returnable Items
The following items may not be eligible for return:
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Items returned after the 30-day return period.
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Items that have been worn, washed, used, or damaged.
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Items missing original tags, packaging, or accessories.
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Items that have been altered or modified.
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Final sale or clearance items clearly marked as non-returnable at the time of purchase.
These exclusions do not affect any statutory rights that cannot legally be excluded.
Refund Eligibility
A refund may be issued after:
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The returned item has been received.
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The item has been inspected.
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The return has been approved.
If the returned item does not meet the eligibility requirements, we may be unable to issue a refund.
Nothing in this policy limits any consumer rights that apply under applicable UK law.
Refund Processing Time
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been approved and processed, please allow up to 14 business days for the refund to appear in your account.
The actual time may vary depending on your bank, card issuer, or payment service provider.
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
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Check your bank account or payment account again.
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Contact your credit card provider or payment service provider.
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Contact your bank for additional processing information.
If you still have not received your refund, please contact us:
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 24 hours of delivery.
Please provide:
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Order number
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Customer name
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Description of the issue
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Clear photographs showing the problem
Our team will review the information and work with you to provide an appropriate solution.
Where an item is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law.
Cancellation Rights
If you are a UK consumer, you may have statutory cancellation rights for certain online purchases.
Where applicable, you may cancel your order within the statutory cancellation period without giving a reason. Certain products and circumstances may be excluded from these rights under applicable law.
If you wish to cancel an order, please contact us as soon as possible at:
If your order has already been dispatched, you may need to follow the return process instead.
Business Information
Business Name: Corteiz
Business Address:
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Business Hours: Monday–Saturday, 9:00 AM–5:00 PM (UK Time)
Sunday: Closed
Time Zone: Greenwich Mean Time / British Summer Time (London)
Online Store Notice
Corteiz operates primarily as an online store.
All orders, returns, refunds, and customer support requests are managed through our online platform and customer support channels.
We do not accept in-person returns or drop-offs unless specifically confirmed by our customer support team.
Please contact us before sending any return. Do not send merchandise to the business address unless our support team has provided specific return instructions.
For return, refund, cancellation, or order-related enquiries, please contact:
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381