Payment Policy
At Corteiz, we are committed to providing a safe, simple, and reliable payment experience for our customers. This Payment Policy explains our accepted payment methods, payment processing, security measures, and other important payment information when placing an order through our online store.
Payment Methods We Accept
We accept secure payment methods available through our checkout, which may include:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Other payment methods displayed at checkout
Available payment options will be clearly displayed during checkout before you complete your purchase.
Payment Processing & Authorization
Payment must be successfully completed and authorized before order processing begins.
Orders are processed only after successful payment confirmation.
Customers are responsible for providing accurate payment and billing information.
Additional verification may be required for security purposes.
If payment cannot be successfully authorized, the order may be delayed or cancelled.
Pricing & Currency
Product prices are displayed in British Pounds (GBP / £) unless otherwise stated.
Prices may change without prior notice.
Any applicable taxes, duties, and shipping charges will be displayed during checkout where applicable.
Customers can review the complete order total before submitting payment.
Your bank or payment provider may apply currency conversion fees when using a payment method based in another currency.
Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
Please review your confirmation carefully to ensure that your delivery address, contact information, products, quantities, and order details are correct.
If you notice an error, please contact our customer support team as soon as possible.
Order processing begins after successful payment confirmation and authorization.
Payment Security
Payments are processed through secure and encrypted payment gateways.
Customer payment information is protected using industry-standard security measures.
Corteiz does not store your full credit or debit card details on our website.
Payment information is handled by the relevant payment service provider used during checkout.
We work to maintain a secure checkout experience for every customer.
Failed or Declined Payments
If your payment is declined or unsuccessful, please check that:
Your payment information is correct.
Your billing details match the information held by your payment provider.
Your payment method has sufficient funds or available credit.
Your card or payment method is enabled for online transactions.
You may also need to contact your bank, card issuer, or payment provider for additional information.
Orders cannot be processed until payment has been successfully authorized and confirmed.
Fraud Prevention
To help protect our customers and maintain a secure shopping environment, Corteiz may review orders for possible unauthorized, suspicious, or fraudulent activity.
We may request additional information or verification before processing an order where necessary.
Orders that cannot be verified may be delayed, declined, or cancelled to help prevent fraudulent transactions and protect customers.
Payment Verification
In certain circumstances, your payment provider or our payment processing system may require additional verification before an order can be completed.
This may include verification of billing information, payment authorization, or other security checks.
If additional verification is required, your order may remain pending until the verification process has been completed.
Refunds & Payment Adjustments
Approved refunds will be issued to the original payment method used at the time of purchase, subject to our Returns & Refund Policy.
Refund processing times may vary depending on:
Your bank
Credit or debit card provider
PayPal or other payment service provider
Payment processing times
Any payment adjustments or corrections will be completed after review and approval.
Currency Conversion
If you use a payment method that operates in a currency other than GBP, your bank or payment provider may convert the transaction into your local currency.
The exchange rate and any currency conversion fees are determined by your bank or payment provider and are outside our control.
Business Information
Business Name: Corteiz
Business Address:
182–184 High Street North
East Ham
London
E6 2JA
United Kingdom
Business Email: support@cortezsuk.com
WhatsApp: +44 7365 669381
Business Hours: Monday – Saturday
9:00 AM – 5:00 PM (UK Time)
Sunday: Closed
Time Zone: Greenwich Mean Time / British Summer Time (London)
Online Store Information
Corteiz operates primarily as an online store.
We do not offer:
In-person shopping unless specifically stated
Warehouse visits
Local pickup services unless specifically arranged and confirmed
All orders are placed through our website and shipped to the delivery address provided during checkout.
For questions regarding payments, orders, products, or general enquiries, please contact our customer support team:
Email: support@cortezsuk.com
WhatsApp: +44 7365 669381